Return and exchange policy new – FaceBoxerUK

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TRACK ORDER
  • The product customization information does not match or an error in customization.
  • ●open lines ●broken ●stained ●unclear pictures rendering or lettering
  • Wrong or mismatched size.
  • Wrong or lost shipment.
Chose the wrong size for the product.
Personal Reasons due to personal taste, changed mind etc.
  • Product damage caused by exposure to corrosive substances or chemicals.
  • Product damaged by misuse, mishandling, or poor maintenance.
  • Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
  • Not the product itself, but only the other items or gifts included with the order.
  • Products that exceed the return processing time limit (90 days after the order is signed).
  • Coupon code or gift card.
  • The product model or serial number recorded in the shopping order applied for return or exchange does not match the product sent back.
  • Partial returns or exchange of products from a set item is not acceptable.
STEP 1 Contact Customer Service
STEP 2 Request Return Detail
STEP 3 Email Notification
STEP 4 Get Refund or Replacement

1. Please submit a support ticket and attach clear photos of the logistics face sheet and the items that represent a quality issue.

2. Please contact our customer service team to request details such as return authorization and return instructions.

3. In order to ensure that your return is successful, you must inform the customer service of your return needs before returning it. Failure to notify customer service of your return request in advance puts a risk for lost package/s and your return request will not be accepted (our mail room will not accept unannounced packages and will be returned by the courier or post office back to origin). Also, please note that the "Ship From" address is different from the address of our Returns Acceptance Center and you cannot return items by sending them to the shipping address on the package.

If you sent your return to the wrong address and If you did not follow the return instructions/methods instructed through email etc.., the additional costs (including customs declaration fees such as customs duties) will be deducted from the refund.

Precautions for return and exchange
  • Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
  • The points given for this purchase will be automatically deducted from the corresponding points value after a successful return (only for sites that offer rewards points)
  • Coupon codes expires after use and cannot be restored after return.
Refund Procedure
  • After receiving your returned item, we usually process your return within 1-3 business days. You will receive an email notification and you are required to reply to the email as soon as possible after receiving the notification.
  • We usually begin processing refunds within 1-2 business days of receiving a return, order cancellation or any other reason for a refund. Refunds will be processed using the same payment method as when you purchased the product, unless we have expressly agreed, in our sole discretion, to use a different payment method. Notwithstanding the above, regardless of payment method, all refunds must be deposited into an account in the name of the original payment method account holder.
  • Explanation of refund time: Please note that it may take additional time (approximately 10 business days) for the refund to be reflected in your account. The timing of the refund will depend on the billing cycle of the payment gateway (e.g. your credit card billing processing cycle) or your financial institution. If we have made a refund in our system, but the refund has not reached your account for more than 10 working days, please contact your payment method provider or financial institution to inquire.
Cancellation Policy: Cancellation or replacement of unshipped products
  • Non-customized products can be canceled or replaced when they are not shipped, without any charge.
  • For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee.
  • Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.
Contact Us

Here Is What Our 10000+ Customers Are Saying

Boyfriend loved these boxers .Because it really great that get faces on the boxer! High quality print and boxer material.

Abby / Facebook

These boxers are adorable, and super thick and cozy! It have a good quality, The Shipping is super fast and I couldn't be happier! The packaging is nice too. I Love so much.

Cavin / Instagram

Amazing socks, great quality for the cost! It looks exactly as shown on the picture online.Thank you!

Alfred / Instagram

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Daniel / Facebook

No only I absolutely love the product and is good quality. Also the response from the Company was outstanding. I will buy more products from them.

Jenny / Facebook

Got these boxers and they turned out amazing! We couldn’t be happier and he loved this, such a cute, fun and creative gift! Thank y’all, they are perfect!

Queen / Instagram

Items are EXACTLY as shown! I I also appreciate the sellers because when I had a question, they answered super fast & they were incredibly nice with my dumb questions lol Will be buying from this shop again!!

Bella / Facebook

These are awesome and they come earlier than expected yay ! I will be happy!

June / Facebook

Shipped quickly and was exactly as described. Made for a great gift!

Nicky / Facebook

I m so glad I ordered thesocks! The seller responds promptly and is very friendly, making the ordering process a breeze. Great gift!

Sabrina / Instagram

This gift was so good and this is a direct quote from him "Thanks so much it really works great! Highly recommend!

Romi / Facebook

This product is amazing. Definitely recommend. Quality is great. If you send a picture that is not high enough quality, they will ask you for a new one.

Karen Holden / Facebook

Excellent gift, socks quality is better than anything I have bought at the store. Well made!

Natasha / Facebook

I love my new socks !! I am so happy with the way they cropped my photos and these snuggies are amazing. I love them!

Kitty / Instagram

What an awesome boxer ! It is very comfortable. This was such a fun surprise for my boyfriend. Highly recommend this store!

Sunrose / Facebook

The boxer fits perfect and material is super soft! Thank you for fast delivery .

Arrimy / Facebook

These socks look so cool, there comfortable and received them very quick!

Kim / Instagram

These socks are good quality and very quick processing too! Thanks!

Quynh juyice / Facebook

I highly recommend this shop to anyone. The prices are affordable and the quality is of a very high standard. I am very pleased with my purchase and cannot wait for the next sale! Thanks so much

Ballo / Instagram